Return Exact Knowledge Content in Copilot Studio Agents
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Three Copilot Studio methods help agents return verbatim knowledge excerpts when summarization could weaken approved policy or benefits content.
TL;DR
Copilot Studio can return verbatim knowledge excerpts through custom search with an AI Prompt, agent instructions alone, or instructions combined with an AI Prompt. Method 1 gave the most consistent results and granular control, while Method 2 was less consistent and could add a summary. Model, speed, and cost can affect the choice.
Original by Doug Bellingeri, on The Custom Engine. Read the original
This is our own summary, not a republication or full translation.
Governance takeaway
- Makers: Use Custom Search, Generate a Search Query, and an AI Prompt when exact excerpts and citations matter, because this method provided the most consistent control.
- Admins/CoE: Test the selected model and orchestration pattern, because response adherence varies and the methods differ in setup complexity, speed, and agent cost.
- Security/Compliance: Preserve approved policy and benefits wording by preventing summarization where unchanged content is required.
Frequently asked questions
How can Copilot Studio return verbatim SharePoint knowledge results?
Use Custom Search with an AI Prompt that receives the search results and instructs the agent to quote them verbatim without summarizing. The flow can also include citations.
What does the Generate a Search Query node do in Copilot Studio?
It rewrites a user query with relevant conversation context before sending it to an AI Prompt. This helps the prompt process a more specific request.
Which Copilot Studio oversummarization method is most consistent?
Custom Search with a topic and AI Prompt was most consistent in the described testing. It also offered the most granular control over search, query generation, and prompting.