Deploy Copilot Studio Agents in Teams Without Stale Sessions
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Manage persistent Teams sessions, inactivity resets, connector authentication, query visibility, versioning and forced updates for more reliable Copilot Studio agents.
TL;DR
Copilot Studio agents in Teams retain conversation state, so configure The user is inactive for awhile to clear variables and history, prompt users to say hello after a reset, document /debug clearstate, expose query rewrites with OnKnowledgeRequested, and publish with Force newest version when updates must take effect.
Original by Remi Dyon, on The Custom Engine. Read the original
This is our own summary, not a republication or full translation.
Governance takeaway
- Makers: Configure inactivity resets to clear variables and conversation history, then explain the hello restart so stale context does not confuse the agent.
- Admins/CoE: Track agent versions, test persistent chats across Teams clients, and use Force newest version carefully because updates can interrupt active conversations.
- Security/Compliance: Test connector token expiry and document /debug clearstate because long sessions may require connector reauthentication.
Frequently asked questions
How do I configure an inactivity reset for a Copilot Studio agent in Teams?
Use The user is inactive for awhile, set its timeout, clear variables and conversation history, then end and resolve the conversation.
What does /debug clearstate do in a Copilot Studio Teams conversation?
It clears conversation state, removes cached connector information, reauthenticates connectors, and loads the latest agent version when a Teams conversation seems stuck.
What happens when I enable Force newest version for a Copilot Studio Teams agent?
It makes the next user message use the latest published version, but forcing an update can interrupt an ongoing conversation.