Copilot Studio credits, billing models and capacity limits
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Copilot Studio usage is pooled across the organization, with costs varying by operation and custom agents potentially being disabled after capacity limits are exceeded.
TL;DR
Copilot Studio uses pooled organizational credits: scripted answers cost 1, AI-generated responses 2, actions 5, and internal-data grounding 10. A grounded generated response costs 12 credits. Capacity packs provide 25,000 credits for $200 monthly, while pay-as-you-go costs 1 cent per credit. Custom agents are disabled after usage reaches 125% of prepaid capacity.
Original on M365 FM Podcast. Read the original · suggested by Mirko Peters
This is our own summary, not a republication or full translation.
Governance takeaway
- Makers: Design agents with stacked operations in mind because generation, actions and data grounding can increase the cost of one user turn.
- Admins/CoE: Configure billing alerts in the Power Platform admin center, review consumption weekly and keep capacity in reserve to reduce outage risk.
- Leadership/Business: Match capacity packs to predictable workloads and use pay-as-you-go for volatile traffic, while separating internal and external deployments for clearer cost control.
Frequently asked questions
How many Copilot Studio credits does a grounded AI-generated response use?
A grounded AI-generated response uses 12 credits, combining 10 credits for internal-data grounding with 2 credits for generation.
What happens when Copilot Studio usage reaches 125 percent of prepaid capacity?
Custom agents are disabled after reaching 125 percent of prepaid capacity. Active conversations finish, but later interactions are rejected with billing or availability errors.
When do internal Copilot Studio agents avoid consuming extra credits?
Internal agents avoid extra Copilot Studio credits when they are used exclusively by employees who already have Microsoft 365 Copilot seats.